Cancellation & Refund Policy
Last updated: 3 October 2026 · EasyRide Services Co., Ltd.
This policy explains how you can cancel a transfer booked with EasyRide and when you get your money back.
Cancellation by you
| When you cancel | Refund |
|---|---|
| 24 hours or more before the pickup time | Full refund (100%) – no cancellation fee |
| Less than 24 hours before the pickup time | No refund |
| No-show (passenger not at the pickup point after the free waiting time and not reachable) | No refund |
You can cancel on the Manage booking page or by WhatsApp. The time of your cancellation message counts.
Changes instead of cancelling
Date, time and address changes are free when requested at least 24 hours before pickup and a vehicle is available. If your flight is delayed you do not need to change anything – we track flights and the driver waits 60 minutes after landing at no extra cost.
Cancellation by us
If we cannot provide your confirmed transfer, or we cancel for safety reasons (for example severe weather or road closures), you receive a full refund or, if you prefer, a new date at no extra cost.
How refunds are paid
- Card and PromptPay payments are refunded to the original payment method. We start the refund within 3 business days; your bank may take 5–10 business days to show it.
- Bank transfers are refunded to the account you tell us.
- Cash payments to the driver are only made on the trip day, so no refund is due for trips that did not take place.
- Bookings made through a travel platform (for example 12Go, Bookaway or GetTransfer) are refunded by that platform according to its own policy.
Contact us
EasyRide Services Co., Ltd.
WhatsApp / phone: –
Email: –
Website: easyrideclick.com