Terms of Service
Last updated: 3 October 2026 · EasyRide Services Co., Ltd.
These terms apply to every transfer booked with EasyRide Services Co., Ltd. ("EasyRide", "we") – on easyrideclick.com, by WhatsApp, by phone or through a travel platform. By booking you accept these terms.
1. Our service
We provide private, pre-booked ground transfers in Thailand: airport pickups and drop-offs, hotel transfers and city-to-city trips by sedan, SUV and van with a professional driver. The vehicle is reserved for your party only. Some trips to islands include a ferry or speedboat when this is stated in your booking.
2. Prices
- Prices are per vehicle, in Thai Baht (THB), and fixed at the time of booking. Amounts shown in other currencies are for information only.
- Unless stated otherwise the price includes the driver, fuel, tolls and parking. National park entrance fees, ferry tickets and other third-party charges are not included unless shown in your booking.
- Optional extras (extra stops, child seats, meet & greet) and any night surcharge are shown before you confirm.
- For routes without a fixed price we send a quotation; the booking is confirmed only after you accept it.
3. Booking and confirmation
- Bookings are accepted at least 2 hours before pickup; short-notice requests are subject to availability.
- Your booking is confirmed when you receive a confirmation from us with a booking number. Please check the date, time, pickup address and flight number carefully.
- You must give a reachable phone or WhatsApp number. We send the driver's name, phone and vehicle details before the trip.
4. Payment
Depending on the booking you can pay online by card or PromptPay (processed securely by Stripe), by bank transfer, or in cash to the driver when this is agreed in your booking. Bookings made through a travel platform are paid according to that platform's terms. See the Cancellation & Refund Policy for refunds.
5. Waiting time and delays
- Airport pickups: we track your flight and the driver waits free of charge for 60 minutes after the actual landing time.
- Hotel and other pickups: 15 minutes free waiting after the booked time.
- Longer waiting may be charged at 200 THB per 30 minutes if the driver can stay.
- If you cannot be found and cannot be reached by phone or WhatsApp after the free waiting time, the trip may be recorded as a no-show.
6. Passengers and luggage
The number of passengers and bags must not exceed what you booked and what the vehicle can safely carry. Thai law requires seat belts. Smoking, illegal items and behaviour that puts the driver or vehicle at risk are not allowed; the driver may refuse or end the trip in such cases without refund. Damage or heavy soiling of the vehicle may be charged at cost.
7. Changes
You can ask to change the date, time or addresses by WhatsApp or through the booking page. Changes made at least 24 hours before pickup are free when a vehicle is available; a change of route or vehicle may change the price.
8. Our responsibility
We plan routes with normal travel times. We are not responsible for delays or missed flights, ferries or connections caused by traffic, weather, road closures, accidents, strikes or other events outside our control – please allow enough time. If we cannot provide your confirmed transfer we will arrange a replacement vehicle or give you a full refund. Our liability is limited to the price of the booking, except where Thai law does not allow such a limit. Vehicles and drivers carry insurance as required by Thai law.
9. Governing law
These terms are governed by the laws of the Kingdom of Thailand.
Contact us
EasyRide Services Co., Ltd.
WhatsApp / phone: –
Email: –
Website: easyrideclick.com